User agreement

• By creating an account, using the services, or placing any bet, you agree to these terms and the policies referenced here (Privacy, AML, Responsible Gambling).
• Continued use after an update to these terms constitutes acceptance of the revised version. The effective date will be posted on the site/app.

Eligibility and registration

• You must be at least 18 years old and legally allowed to participate in betting under the laws of your location in Pakistan.
• Only one account per person, household, device, and IP is permitted. Duplicate accounts may be suspended and bets voided.
• You must provide accurate information at registration and during verification. Use of another person’s identity, payment instrument, or documents is prohibited.

Proper use of services

• Services are for personal entertainment only. Commercial use, syndicate betting, or arbitrage is not allowed.
• Automated tools, bots, scripts, or any attempt to gain unfair advantage are prohibited.
• Attempts to bypass geo‑blocking, KYC/AML controls, or responsible gambling limits may lead to account restrictions.

Content and intellectual property

• All content, odds, event data, software, trademarks, and materials are protected. You may not copy, scrape, redistribute, or exploit them without written permission.
• The platform grants a limited, revocable licence to use services on your own devices for lawful betting.

Changes to terms and services

• Rules, markets, features, and bonuses may change or be withdrawn at any time for regulatory, technical, or risk reasons. Material changes will be posted in the terms page and/or via in‑product notices.

Liability and risk

• Betting involves financial risk. You accept that losses may occur and that you should bet only what you can afford.
• Services and content are provided on an “as is” and “as available” basis. No guarantee is given regarding uninterrupted access, error‑free data, or availability of any event or market.
• To the extent permitted by applicable law, liability for indirect or consequential loss is excluded. In any case, liability shall not exceed the aggregate amount of bets placed by you in the 30 days preceding the incident.

Compliance and jurisdiction

• You are responsible for ensuring your use is legal under the laws of Pakistan and any other place where you access the services.
• The governing law and dispute forum are those of the operator’s licensing jurisdiction as stated on the site imprint. Local mandatory consumer rights remain unaffected where applicable.

Taxes

• You are responsible for reporting and paying any taxes, levies, or duties arising from your bets and winnings under Pakistan law or other applicable rules.

Suspension and termination

• Accounts may be suspended or closed for breach of these terms, suspected fraud, AML concerns, chargebacks, or regulatory requirements. Remaining balances may be frozen pending checks.

Eligibility to place bets

• Only verified users who meet age and legal requirements may place bets.
• Bets are not accepted from locations where betting is not allowed. Geo‑location checks may apply.

Bet acceptance and timing

• A bet is accepted when it is recorded on the server and appears in the bet history with an ID. Pending or processing status means it is not yet accepted.
• Bets placed after the official start time of an event may be void unless part of in‑play markets. Server time prevails.
• We may reject or limit any bet, suspend markets, or cancel offers for regulatory, technical, or risk reasons.

Minimum/maximum bet and payout

• Minimum and maximum stake amounts, as well as maximum payout, are set per sport, league, market, and account status. Current limits are shown in the betslip or market rules.
• Some payment methods or bonuses may carry lower limits.

Odds, settlement, and results

• Odds reflect the price at the time of acceptance. Obvious error/palpable error may lead to correction or void.
• Bets are settled based on the official result as declared by the relevant governing body at the time of settlement. Later changes do not normally affect settlement.
• Dead‑heat, handicap, totals, and tie rules follow sport‑specific house rules published in the Help/Rules section.
• For abandoned, postponed, or relocated events, settlement or voiding follows market‑specific rules published with the event.

Cancellations and voids

• A bet may be void where: placed after outcome is known; market data was manifestly wrong; breach of terms occurred; AML flags are triggered; or technical failure affected prices or acceptance.
• If a selection is void in a multi‑bet, the bet settles on remaining selections at adjusted odds.

Live betting and delays

• In‑play bets may be subject to acceptance delays, market suspensions, or odds changes. Scoreboards and statistics are for guidance and may be inaccurate.

Cash Out (if available)

• Cash Out offers are not guaranteed and may be withdrawn at any time. A Cash Out is confirmed only when recorded on the server.

Bonuses and free bets

• Bonus funds and free bet tokens are subject to specific terms, including wagering requirements, time limits, and market restrictions.
• Returns from free bets usually exclude the free bet stake. Bonus abuse, hedging, or low‑risk bets to meet wagering may lead to bonus removal and bet voiding.

Prohibited conduct

• Multi‑accounting, collusion, match‑fixing, misuse of inside information, or placing bets on underage events are prohibited and may be reported to authorities.

Disputes

• For a settlement query, contact support promptly and provide the bet ID, event details, and any evidence. We will review server logs and applicable rules.

Deposits

• Available deposit methods for Pakistan are displayed in the account cashier and may include cards, e‑wallets, bank transfer, and digital assets where legal.
• Method availability depends on your location, verification status, and risk checks. Limits and possible fees are shown before you confirm the transaction.
• Deposits are credited once confirmed by the payment provider. Processing can be instant or may take longer depending on the method.

Withdrawals

• You may withdraw to a method in your own name that was used for deposit, where technically possible. Additional verification may be required.
• Minimum and maximum withdrawal amounts vary by method and will be shown in the cashier.
• Target timeframes range from minutes to several business days depending on method, KYC/AML status, and review queues. Banking or network delays can occur.

KYC/AML checks

• Before processing withdrawals or certain transactions, we may request identity, address, payment ownership, and source‑of‑funds documents.
• Failure to provide satisfactory documents may lead to transaction delays, limits, or account restrictions.

Fees, currency, and exchange

• Any fees, if applicable, are displayed at the point of transaction. Your bank or wallet may charge additional fees.
• Where currency exchange is involved, rates are set by the processor or our payment partner at the time of processing.

Restrictions and reversals

• We may decline or reverse transactions due to chargebacks, suspected fraud, AML concerns, bonus abuse, or regulatory constraints in Pakistan.
• You may cancel a pending withdrawal in the cashier if the feature is available and the request has not yet entered processing.

Account name matching

• The account name must match the name on payment instruments. Third‑party payments are prohibited.

Record keeping

• You should read and retain transaction receipts and keep your payment details up to date in your account.

Principles

• Betting should be recreational and within your budget. You accept responsibility for how you use the services.

Control tools

• Deposit, loss, stake, and session limits that you can set in your account.
• Reality checks and time‑outs to pause activity for a chosen period.
• Self‑exclusion for longer breaks; access will be restricted during the chosen period.
• Access to your betting history to help you read patterns and manage risk.

Signs of risk

• Chasing losses, hiding betting from family, borrowing to bet, neglecting work or study.

Getting help

• Independent support is available through services such as Gambling Therapy and GamCare, as well as local mental health professionals in Pakistan.
• If you feel your betting is no longer under control, use self‑exclusion and contact support to discuss available tools.

Legal obligations

• The operator maintains policies to prevent money laundering and terrorism financing and to comply with international AML standards applicable to cross‑border betting services used in Pakistan.

KYC identification

• Before enabling deposits, withdrawals, or bonuses, we may verify your identity, age, address, and payment ownership using documents and database checks.

Monitoring and detection

• Transactions are monitored for unusual patterns, rapid deposit/withdraw cycles, third‑party payments, layering, and use of high‑risk instruments.
• Limits, cooling‑off, or enhanced due diligence may apply if risk indicators arise, including source‑of‑funds or source‑of‑wealth requests.

Reporting and consequences

• Suspicious activity may be reported to relevant authorities. We may delay or block transactions and freeze funds while reviews are conducted.
• Breach of AML rules may result in account restrictions, closure, forfeiture of bonuses, and voiding of related bets.

Data we collect

• Registration and contact data: name, date of birth, address, email, phone.
• Verification data: ID documents, proof of address, payment ownership, and where needed, source‑of‑funds details.
• Account and betting data: login logs, device and browser info, IP, location indicators, bets, bonuses, deposits, withdrawals.
• Communications: chats, emails, calls, and complaint records.
• Cookies and similar technologies: used for functionality, security, analytics, and to improve services and odds delivery.

How we use data

• To provide and operate your account, process bets and payments, and deliver customer support.
• To meet legal duties, including age verification, AML, fraud prevention, and responsible gambling.
• To personalise experience, manage bonuses, and improve products. Marketing communications are based on your preferences and legal grounds.

Sharing and transfers

• Data may be shared with payment providers, KYC vendors, risk and analytics partners, regulators, and dispute bodies where required.
• Cross‑border transfers may occur; appropriate safeguards are applied according to applicable data protection laws.

Your rights

• Subject to applicable law, you may request access, rectification, erasure, restriction, portability, and to object to certain processing.
• You may withdraw consent for optional processing at any time, without affecting lawful processing already performed.
• Contact details for privacy queries are provided in the Help/Privacy section of your account.

Retention

• Data is kept only as long as necessary for service delivery, legal obligations, dispute resolution, and AML record‑keeping requirements.

Commitment to security

• We protect accounts, transactions, and event data using technical and organisational measures aligned to industry standards.

Technical measures

• Transport encryption (TLS) for data in transit and strong encryption for sensitive data at rest.
• Segregated environments, firewalls, and access controls on critical systems.
• Continuous monitoring, logging, and automated alerts for unusual activity.

Account protection

• Strong password requirements, optional two‑factor authentication, and session timeouts.
• Device and session management and login notifications where supported.

Operational controls

• Background checks for relevant staff, role‑based access, and security training.
• Regular backups, patching, and vulnerability assessments. Independent reviews may be conducted where appropriate.

Your steps

• Keep login details confidential, enable two‑factor authentication, and log out after each session. Notify support if you suspect unauthorised use of your account.